Seasonal Studio Assistant

(Part-time | Ventura, CA — In-Person Role in studio /warehouse. Must have reliable transportation.)

About RAT BOI

RAT BOI is a slow-fashion label based in California, founded with a mission to create high-quality, intentional basics made ethically in small batches. Every style is designed with care, rooted in community, and produced responsibly in Los Angeles. We’re a small, creative team that values authenticity, collaboration, and thoughtful growth. We’re looking for someone who’s self-motivated, dependable, and thrives in a collaborative, hands-on environment. The right person brings positive energy, attention to detail, and a willingness to jump in wherever needed.

About the Role

RAT BOI is looking for a reliable Seasonal Studio Assistant to join our team during the holiday season. This part-time, in-person role is ideal for someone who’s organized, adaptable, and enjoys working in a fast-paced setting.
You’ll help support our e-commerce and shipping teams during our busiest time of year - assisting with customer service, processing returns, preparing orders, and keeping organized behind the scenes. Every day will look a little different, and you’ll work closely with our small team to ensure customers have the best experience possible. We’re looking for someone who’s detail-oriented, positive, and eager to jump in wherever needed. Prior experience in retail, e-commerce, or customer service is a plus, but not required.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Respond to customer inquiries and assist with returns and exchanges
• Process and organize returns, ensuring refunds align with policy and quality standards
• Prepare and coordinate local pickup orders for customers
• Support the shipping team with packaging, labeling, and order fulfillment
• Assist with VIP orders and special requests
• Help track customer feedback and report any recurring issues or improvements
• Support pop-ups and studio events, assisting with setup, breakdown, and customer interactions
• Maintain studio organization, stock supplies, and handle administrative tasks as needed

 Qualifications

•  Prior experience in retail, e-commerce, or customer service preferred
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Positive, solutions-oriented mindset
• Ability to multitask in a fast-paced, small-team environment
• Comfortable working in person in our Ventura studio and assisting with local events or pop-ups

Compensation & Benefits

• Part-time, seasonal position (November–January)
• Hourly rate based on experience
• Employee discount on RAT BOI products
• Creative, collaborative small team where your work has a direct impact
• Exposure to all aspects of a growing fashion brand

Interested?

We hope so! If you think you're a great match for this position, please email your resume and cover letter to info@ratboi.com with the subject line "Seasonal Studio Assistant"

HIRING PRACTICES: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: RAT BOI is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of unlawful harassment, discrimination, or retaliation based on the following protected classes: age (40 and over), race (including traits associated with race, which include, but are not limited to, hair texture and protective hairstyles such as braids, locs, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, reproductive health decision-making, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, off-duty and off-premises use of cannabis, or any other status protected by federal, state, or local laws. The Agency is dedicated to the fulfillment of this policy in regard to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.