Looking to return or exchange?

Have your order number & shipping zipcode, email, or phone number on hand and we can get started with that right away :)

INITIATE A RETURN

RETURN POLICY

We want you to love your RAT BOI wears. If you aren’t fully satisfied, please initiate a return within 15 days of the ship date of your item. We accept returns on any new and unused items (with the exception of personal items*) that have been return postmarked within 7 days from initiating the return.  All items purchased using a sale or coupon code are also final sale and are not eligible for a return. Customers are responsible for return shipping (except in the case of an exchange or domestic return for store credit).  We offer exchanges, refunds and store credit which will be processed within 5-10 business days of receipt of the return.  

*Personal Items

All masks, underwear and bodysuits are considered personal items. For sanitation reasons, we are not accepting returns or refunds on any personal items. Bras and camis are eligible for return or exchange so long as they are unworn, sellable condition with all original tags still attached. 

Apparel

All apparel, and one of a kind items are returnable for refund or store credit unless otherwise stated. They must be unworn and in resealable condition with all tags intact to be eligible for a return. Friendly reminder to please be extra careful of makeup, deodorant, etc when trying on clothing as we can only accept returns on unworn, unused items in the same condition they were received. RAT BOI monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

EXCHANGES

We gladly offer exchanges on all eligible items.  Once your return is marked as in transit, we will ship your exchange items to you :) 

REFUNDS

Once we receive your return, please allow 5-10 business days for our team to process your return. Return shipping is non-refundable and will be deducted from your return. 

HOW TO INITIATE A RETURN OR EXCHANGE

  1. Visit our returns portal.

  2. Locate your order number & shipping zipcode, email or phone number

  3. Add the items you want to return by clicking on the product.  Eligible items will show as white.  Ineligible items are greyed out. 
  4. Choose from an exchange, store credit, or refund.  Provide more information on why you are hoping to return this item. Please note, we take all customer feedback seriously when designing new pieces - this is your opportunity to have a say in the future fits and styles of your rat boi wears :)

  5. A return label will be emailed to you. Print and affix to a mailer. Make sure to cover any old postage that may still be on your mailer.

  6. Drop off your return to your nearest US Postal Service*

    *Please make sure your return is dropped off and scanned within 7 days from initiating the return. Please only send returns using our pre-paid labels so we can track your returns. We cannot refund a lost return that was sent using a method other than our own return labels.

LOST OR STOLLEN PACKAGES

We will ship your orders to the address provided.  RAT BOI is not responsible for any lost or stollen packages. Please keep an eye on your tracking number and track your packages to your doorstep to ensure a safe delivery. If your package is marked as delivered but you are unable to find your package, please reach out to your mailing provider to locate your package.