RETURNS & SHIPPING POLICY

We want you to love your RAT BOI wears. If you aren’t fully satisfied, please initiate a return within 15 days of the ship date of your item.  We accept returns on any new and unused items (with the exception of personal items*) that have been purchased at full price unless otherwise stated. Any purchases made using a bundle discount or coupon code are only eligible for exchange or return for store credit.  Returned pieces must be unworn and in resellable condition with all original tags attached. Friendly reminder to please be extra careful of makeup, deodorant, etc when trying on clothing as we can only accept returns on unworn, unused items in the same condition they were received. Any unauthorized returns or returns containing stained or worn pieces will be disposed of for sanitary reasons and no refund or exchange will be issued. 

Returns must be return postmarked within 7 days from initiating the return. Customers are responsible for return shipping (except in the case of an exchange or domestic return for store credit). We offer exchanges, refunds and store credit which will be processed within 5-10 business days of receipt of the return. 

RAT BOI monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone. 

*Personal Items

All masks and underwear are considered personal items. For sanitary reasons, we are not accepting returns exchanges or refunds on any personal items. Bras and camis are eligible for return or exchange so long as they are unworn, sellable condition with all original tags still attached. 

We gladly offer exchanges on all eligible items.  Once your return is marked as in transit, we will ship your exchange items to you :) 

Once we receive your return, please allow 5-10 business days for our team to process your return. Return shipping is non-refundable and will be deducted from your return. 

1. Visit our returns portal.

2. Locate your order number & shipping zipcode, email or phone number

3. Add the items you want to return by clicking on the product.  Eligible items will show as white.  Ineligible items are greyed out. 

4. Choose from an exchange, store credit, or refund.  Provide more information on why you are hoping to return this item. Please note, we take all customer feedback seriously when designing new pieces - this is your opportunity to have a say in the future fits and styles of your rat boi wears :)

5. A return label will be emailed to you. Print and affix to a mailer. Make sure to cover any old postage that may still be on your mailer.

6. Drop off your return to your nearest US Postal Service*

   *Please make sure your return is dropped off and scanned within 7 days from initiating the return. Please only send returns using our pre-paid labels so we can track your returns. We cannot refund a lost return that was sent using a method other than our own return labels.

Please allow 1-4 business days to pack your orders.  Domestic standard rates will ship via USPS from our warehouse in California.  International orders will ship via DHL Express.  You will receive tracking info via email when your order ships. 

Domestic Shipping

We offer $5 flat rate shipping which ships via USPS First Class Mail and $30 flat rate expedited shipping.  Shipping is free on orders over $200 in the US. 

International Shipping

We offer between $20-$30 flat rate shipping for international orders depending on shipping destination shipped via DHL Express.  Unclaimed or abandoned packages will not be eligible for refund or replacement. Packages returned to sender will be refunded for the amount less shipping fees. 

Customers are responsible for duties and taxes owed in their respective countries.  DHL will reach out to collect taxes and duties if applicable. If the customer is not able to be located, or the package is refused as a result of failure to pay duties and customs fees, the package will be destroyed per DHL's policy. We are not responsible for any packages that have been unclaimed, refused or destroyed and will not be able to provide refunds in this case. 

RAT BOI is not responsible for shipping delays, damage, or loss. Please keep an eye on your tracking number and track your packages to your doorstep to ensure a safe delivery.We automatically opt customers into Route package protection at checkout. This is insurance for lost, stolen, or missing packages. Orders placed without purchasing Route package protection will not be eligible for replacement